Privacy Policy
Last updated July 06, 2026
This Privacy Notice for Layer Nine Media (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://layer9media.com or any website of ours that links to this Privacy Notice
- Use web design, development, and hosting services — custom websites and web apps for small businesses, plus ongoing hosting and care plans
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@layer9media.com.
Summary of key points
This summary provides key points from our Privacy Notice. You can find out more details about any of these topics in the full sections below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some information may be considered “special” or “sensitive” in certain jurisdictions — for example racial or ethnic origin, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.
What are your rights? Depending on where you are located geographically, applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
1. What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- business / website name
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice at stripe.com/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In short: Some information, such as your IP address and/or browser and device characteristics, is collected automatically when you visit our Services.
This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
- Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
- Device Data. Information about your computer, phone, tablet, or other device you use to access the Services.
2. How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries/offer support to users.
- To send administrative information to you, such as changes to our terms and policies.
- To fulfill and manage your orders, payments, returns, and exchanges.
- To save or protect an individual’s vital interest, such as to prevent harm.
3. What legal bases do we rely on to process your information?
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK, we may rely on: Consent; Performance of a Contract; Legal Obligations; and Vital Interests.
If you are located in Canada, we may process your information with express or implied consent, or, in specific limited circumstances, without consent as permitted by applicable law (e.g. fraud detection and prevention, legal proceedings, and similar statutory exceptions).
4. When and with whom do we share your personal information?
In short: We may share information in specific situations described in this section and/or with the following categories of third parties: Cloud Computing Services, Communication & Collaboration Tools, and Payment Processors.
We have contracts in place with our third parties designed to help safeguard your personal information; they cannot use it beyond what we’ve instructed, and will not share it with any other organization.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do we use cookies and other tracking technologies?
In short: We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services, help maintain security, prevent crashes, fix bugs, and save your preferences.
Most web browsers let you refuse or delete cookies through their settings; doing so may affect certain features of our Services.
6. Is your information transferred internationally?
In short: We may transfer, store, and process your information in countries other than your own. Our servers are located in the United States.
If you are a resident of the EEA, UK, or Switzerland: we have implemented measures such as the European Commission’s Standard Contractual Clauses to protect personal information transferred internationally. These can be provided upon request.
7. How long do we keep your information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless otherwise required by law. When there is no ongoing legitimate business need, we will delete or anonymize it, or securely isolate it until deletion is possible.
8. How do we keep your information safe?
In short: We aim to protect your personal information through a system of organizational and technical security measures. However, no electronic transmission or storage technology can be guaranteed 100% secure, so transmission of your information is at your own risk.
9. Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under 18 years of age. If we learn that we’ve collected data from a user under 18, we will deactivate the account and delete such data. Contact us at support@layer9media.com if you believe we have any data from a minor.
10. What are your privacy rights?
In some regions (EEA, UK, Switzerland, Canada) you have rights including access, rectification, erasure, restriction of processing, data portability, and rights related to automated decision-making. Contact us to make such a request, and we will act in accordance with applicable data protection laws.
If you are in the EEA or UK, you have the right to complain to your Member State (or UK) data protection authority. Swiss residents may contact the Federal Data Protection and Information Commissioner.
Withdrawing consent: where we rely on your consent, you may withdraw it at any time by contacting us — this won’t affect the lawfulness of prior processing.
11. Controls for Do-Not-Track features
No uniform technology standard for DNT signals has been finalized, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will update this notice accordingly.
12. Do United States residents have specific privacy rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights to access, correct, delete, and obtain a copy of your personal information, and to opt out of certain processing.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, address, phone, IP address, email, account name | Yes |
| B. CA Customer Records categories | Name, contact info, employment, financial info | No |
| C. Protected classifications | Gender, age, race, national origin | No |
| D. Commercial information | Transaction, purchase history, payment info | Yes |
| E. Biometric information | Fingerprints, voiceprints | No |
| F. Internet/network activity | Browsing/search history, interactions | No |
| G. Geolocation data | Device location | No |
| H. Audio/visual info | Images, audio/video recordings | No |
| I. Professional/employment info | Job title, work history | No |
| J. Education information | Student records | No |
| K. Inferences | Profiles from collected data | No |
| L. Sensitive personal information | — | No |
We retain Category A and D data for one year following collection, as needed to provide the Services.
Your rights include the right to know, access, correct, delete, obtain a copy of, and non-discrimination for exercising rights over your personal data, plus (state-dependent) rights to opt out of targeted advertising, sale, or profiling.
To exercise these rights, contact us by submitting a data subject access request, emailing support@layer9media.com, or visiting layer9media.com/#contact. We will verify your identity before processing any request. If we decline to act on a request, you may appeal by emailing us; if denied, you may submit a complaint to your state attorney general.
California “Shine the Light” law: California residents may request, once a year and free of charge, information about categories of personal information we’ve disclosed to third parties for direct marketing purposes.
13. Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by a revised “Last updated” date, and we may notify you of material changes.
14. How can you contact us about this notice?
If you have questions or comments about this notice, email us at support@layer9media.com.
15. How can you review, update, or delete the data we collect from you?
Based on applicable laws of your country or state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent to our processing of it. To request this, please submit a data subject access request.